Tenant Holiday Support

To our valued tenants/clients,

City Realty will be unavailable during the following dates and times throughout the Christmas and New Year period:

From 4pm, 22 December 2017 - 1 January 2018.

City Realty will re-open and be available from 9am, 2 January 2018.

Should you have any home emergencies during the time we are unavailable, please contact the appropriate services below to assist you:

Service & Maintenance Companies
Holiday Support

Plumbing 

Company: Platinum Plumbing
Contact number: 1300PLATINUM OR (08) 71320324

After Hours Locksmith

Company: Adelaide Lock & Safe
Contact name: Shane
Contact number: 0423 106 880

Electrical

Company: BMS Electrical
Contact number: 1300 130 229
BMS Electrical can also be contacted for alarm systems

 

How to determine if your emergency is a serious emergency

Before calling one of the contractors above, it is important to know if your emergency is a serious emergency,
or if it can wait until the New Year to be resolved.

Serious emergencies include:

- A burst water service or serious water service leak

- A blocked or broken lavatory system

- A serious roof leak

- A gas leak

- A dangerous electrical fault

- Flooding or serious flood damage

- Serious storm, fire or impact damage

- A failure or breakdown of the gas, electricity or water supply to the premises

- A failure or breakdown of an essential service or appliance on the premises for hot water, cooking or heating

- A fault or damage that makes the premises unsafe or insecure

- A fault or damage likely to injure a person, damage property or unduly inconveniences a resident in gaining access to, or using the premises

Non-serious emergencies include:

- Minor leaking taps / toilet

- Blown light globes

- The loss of keys (call Locksmith at your own cost)

- Phone line / Internet issues

- DEFT / payment issues

If you require additional information, please refer to your tenant handbook.

Please note: the contractors you contact will assess if your request is an after hours emergency.

If a property manager is advised by the contractor that the request they attended was non-urgent, you will be liable for the full cost of the invoice received.

The Directors, Management and Staff of City Realty would like to wish you
and your family a Merry Christmas and a wonderful New Year!
May your Christmas be full of joy, fun and frivolity and your start to 2018 be happy and healthy.
Thank you for a great 2017 and we look forward to working with you in the New Year!

From the City Realty team


Where to find us:

Head Office
97 Wright Street, Adelaide
South Australia 5000

Ebenezer Office
15 Ebenezer Place, Adelaide
South Australia 5000

Flinders Office
2/300 Flinders Street, Adelaide
South Australia 5000

(Ebenezer and Flinders Offices will both be closed over the Christmas & New Year period)